To whom it may concern,
After watching Jose Mas on "Undercover Boss" in July I decided to interview a few of Mastec's Directv Technicians. Unfortunately, they did not get a chance to be seen or heard on National Television or by Jose Mas.
It's incredible how many of these employees fear they will lose their employment if they speak up. I was bothered by what I heard and decided I should be their voice. Below I am listing a few concerns.
1. These employees work 6 days a week including ever Saturday of the month allowing them no time for family. I didn't understand how your corporation will allow this being that Jose Mas is all about family. Why not alternate technicians allowing them to at least have 1 weekend a month to spend with their families.
Ex: Rooms to Go Service/Installation Team Schedule
John works Tuesday to Saturday this week, gets of Sunday. Next week he works Monday to Friday gets off Saturday, Sunday & Monday. and so on.
2. Why are technicians not routed within "x" amount of miles of the area they are working in. Your corporation is wasting gallons and gallons of gas just in miles traveled back and forth. Example you have technicians that live in the North Miami Area but are routed to Little Havana. When there is technicians that live in the Little Havana Area and are routed to North Miami or County line. You also have multiple technicians working the same area on the same day. Why not give all those jobs to the same technician. I understand that at times there might not be enough jobs to sort them out correctly but most of the times this is how your system is routing your techs. (Wasting EXPENSIVE Gas if you ask me)
3. Why are supervisors allowed to request material on behalf of the technicians? Most of these technicians are being charged for material that has been requested on their behalf and not justified for. Simply, because their is no proper organization. You should implement a system where the technician has to punch in a code provided directly by corporate upon receiving and verifying their material. This code can not be given to Supervisors or warehouse personnel. Technicians have grown suspicious assuming material is being sold to other contractors and they are being charged for the misplacement of said material. This also causes lack of material for your technicians. If anything, Supervisors should be protecting their technicians and not jeopardizing their income.
These are three important details that affect your company as much as it affects the technician. If you have an unhappy employee they wont have the drive to work at 100%. Lack of material and improper routing creates unnecessary expenses for your company.
I can go on with minor complaints these technicians have and bore you. Instead I choose to focus on the complains that affect both parties involved. I can only hope you take this email seriously and focus on implementing necessary changes.
Please forward to the President & CEO of Mastec, Inc.
(Jorge Mas Jr. & Jose Mas)
cc: Via Correspondence to
Mastec, Inc.
800 S. Douglas Road, 12th Floor
Coral Gables, Fl 33134
*Will my email go on heard?
